Hideaway Beds Terms & Conditions


Our Terms and Conditions comply with UK legislation and are designed to ensure that all our customers can buy with confidence from Hideaway Beds. As such, any disputes shall be adjudicated according to the laws of England and Wales. We maintain that, by confirming your order, you unreservedly accept our conditions of sale.


When you place an order to purchase a product from wallbeds.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. We aim to deliver all orders placed via the website within 4-6 weeks. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. We do encourage customers to contact us before making their purchase to obtain a realistic lead time.

Please refer to our delivery page for more specific details and lead times.



Hideaway Beds will try to deliver the goods as arranged with you. The delivery dates are given as accurately as possible, but cannot be guaranteed. We aim to deliver all orders placed via the website within 4-6 weeks. Should we have stock it is often a lot sooner than this. Hideaway Beds cannot accept responsibility for being unable to deliver or for late, mistimed deliveries or for any costs incurred. You are not entitled to claim damages or cancel the order if we are unable to deliver on the pre-arranged dates. If we deliver to a business or home address at your request, you are agreeing that anyone situated at such address has your written authority to accept goods on your behalf and where needed, assist unloading of goods. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.

Hideaway Beds are not liable for any damage caused by 3rd party couriers and any claims will need to be submitted to the courier directly, who will have their own protocols and liability insurance to deal with such incidents.

Please refer to our delivery page for more specific details and lead times.


If you have ordered from our website and you are unhappy with your purchase for any reason, or change your mind, and notify us within 7 working days of delivery, we will offer you a choice of either exchange to another product or collection and refund of the goods. We reserve our right to recover the cost of collection, which would be deducted from the refund amount. Your product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing and accessories. Buyers are responsible for any postage or courier charges. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged. If you would like to cancel the goods, please send an email to info@hideaway.co.uk or call us on (01752) 511111. Goods returned/collected in unsatisfactory condition will be charged accordingly (up to the full invoice value).

Refunds on custom ordered goods ordered in error are offered entirely at our discretion and we reserve the right not to refund goods ordered in error. When you place an order we will then begin to prepare the wall bed(s) / cabinet(s) / mattress(s). In the event of cancellation of a custom/special order, such as cabinets, Hideaway Beds Ltd will be entitled to recover any costs incurred. Goods ordered/returned in error are liable for a restocking charge of up to £35 and a supplementary collection fee. A per item handling charge is imposed on all collections within the same consignment.


Before you place your order, check the item’s measurements (also on the product page) against those of your door, stairs, landing & hallway. You might also find our Measuring up for furniture guide helpful. Hideaway Beds cannot take responsibility for any deliveries issues should your order not fit into your room of choice. Some of the products we supply do contain large panels. Please check panel dimensions to ensure they will fit before completing your purchase, these can be found in the product assembly guides. Please contact us should you have any questions.

If you’re unsure the item you’ve ordered will fit through the door or stairs, please contact us with your dimensions to hand.


Please check availability of goods before ordering to avoid disappointment. While all care is taken to ensure appropriate stock levels, all products and services are subject to availability and may be withdrawn at anytime without prior notice. If we do not supply the goods for any reason you will be notified and if we have taken payment, you will be refunded in full.


  • A 35-50 percent deposit is required for special order items only.
  • These items will not be ordered until Hideaway Beds Ltd. has received this payment.
  • Cancellation of Special Order items may result in the loss of all or part of the deposit.


Title of goods remain the property of Hideaway Beds Ltd until the payment has been received in full. Until that time, we may recover the goods at any time.


Hideaway Beds Ltd warrants to the purchaser that all parts, including wall beds, mattresses, furniture & accessories are free of defects on materials and workmanship for a period of one year from the date of purchase, which covers the cost of parts and labour for faulty manufacture. In addition, Hideaway mechanisms come complete with a non-transferable 5 year warranty. These promises do not apply to faults caused by accident, neglect or misuse. We may replace or repair the faulty goods at our discretion. Hideaway wall bed mechanisms are contract standard, tested to 10,000 cycles (that’s nearly 30 years of every night use), and come complete with a 5 year warranty. Hideaway bed frames & furniture come with 12 month warranty. Hideaway wall bed systems are used as a benchmark by the new European standards for safety and reliability.


It is your responsibility to check your consignment, and if any incorrect or damaged goods are supplied or items are missing, you must notify us within 24 hours of delivery and furthermore give notice in writing to the company within 7 working days after the date of delivery/collection. The goods may be returned for either refund in full, or replacement. Failure to do so will mean that the Goods shall be deemed to have been delivered/collected undamaged and in accordance with the delivery documents. After this period, a charge for replacements may be made if required. Faulty goods must be returned and inspected before replacements are dispatched.


While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Your statutory rights as a consumer are not affected. Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice. Errors and omissions accepted Hideaway Beds Ltd April 2012.