Revised: 19 August 2026

Please read all these Terms and Conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, just phone us on 01752 545986.  

Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Hideaway Beds Ltd a company registered in England and Wales under number 02813154 whose registered office is at Unit 1, Bluewater Estate, Bell Close, Plymouth, PL7 4JH with  email address info@wallbeds.co.uk;   telephone number 01752 511111; (the Supplier or us or we).
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.  You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
3. Separate terms apply to purchases made wholly or mainly for business purposes.

Interpretation

4. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
5. Contract means the legally-binding agreement between you and us for the supply of the Goods;
6. Delivery Location means the Customer’s premises or other location where the Goods are to be supplied, as set out in the Order;
7. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
8. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
9. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
10. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
11. Website means our website wallbeds.co.uk on which the Goods are advertised.

Goods

12. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
13. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
14. All Goods which appear on the Website are subject to availability. Stock information may change, and products may be withdrawn before an order is accepted.
15. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
16. If we cannot supply an item after receiving payment, we will notify you and provide a full refund for that item.

Personal Information

17. We retain and use all information strictly under the Privacy Policy.
18. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

19. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
20. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
21. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
22. Any quotation is valid for a maximum period of 30days  from its date, unless we expressly withdraw it at an earlier time.
23. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
24. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

25. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
26. Prices and charges include VAT at the rate applicable at the time of the Order.
27. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Deposits

28. A deposit of between 35% and 50% may be required for special-order, bespoke or personalised Goods. The amount and cancellation conditions will be confirmed before the order is accepted.
29. Goods will not normally be ordered or placed into production until the deposit has been received.
30. If a binding bespoke or personalised order is cancelled, we may retain all or part of the deposit to cover reasonable costs and losses. We will not retain or charge more than the loss reasonably resulting from the cancellation.
31. This does not affect any statutory cancellation rights applying to non-bespoke goods.

Delivery

32. The Supplier will make reasonable efforts to deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay. Unless a fixed date has been expressly agreed in writing, delivery dates and lead times are estimates. If no delivery time or period has been agreed, we will deliver without undue delay and, in any event, not more than 30 days after the Contract is entered into, unless another period is subsequently agreed with you.
33. In any case, regardless of events beyond our control, if delivery of Goods is significantly delayed, you can (in addition to any other remedies) treat the Contract at an end if:
    1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
34. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
35. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
36. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
37. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
38. You must provide an accurate delivery address and take reasonable steps to ensure suitable access and that someone is available to accept the Goods. Delivery to a person you have nominated to receive the Goods will normally be treated as delivery to you.
39. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
40. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
41. The Supplier remains responsible for the goods until they are delivered to you or your nominated recipient. Any transit damage or missing items should be reported as soon as reasonably possible, together with any photographs or information requested.
42. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Delivery Access

43. Before ordering, you must check all product and component dimensions against doorways, staircases, landings, hallways, corridors and lifts.
    You are responsible for taking reasonable steps to ensure the goods can be delivered safely to the selected room.
44. If delivery cannot be completed because access is unsuitable or relevant information was not provided, reasonable redelivery, storage or return costs may apply.
45. The Supplier is not responsible where goods will not fit due to inaccurate or incomplete measurements supplied by the customer. This does not apply where we have provided incorrect dimensions or advice.

Please contact us before ordering if you are unsure about access. 

Risk and Title

46. You do not own the Goods until The Supplier has received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
47. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
48. Until ownership passes, you must take reasonable care of the goods and must not sell, transfer or dispose of them.
49. We reserve the right to recover unpaid goods where legally permitted.

Faulty, Damaged Or Missing Goods

50. Please inspect your delivery as soon as reasonably possible and contact us promptly if Goods appear damaged, incomplete, incorrect or faulty.
51. Visible transit damage, missing items or incorrect Goods should, where reasonably possible, be reported within 24 hours with photographs so that we can investigate promptly and pursue any carrier claim.
52. We have a legal duty to supply Goods that conform to the Contract. If Goods do not conform, you may have statutory remedies under the Consumer Rights Act 2015, depending on the circumstances. These can include the short-term right to reject (usually exercisable within 30 days), repair or replacement, and, where the legal conditions are met, a price reduction or final right to reject.
53. We may reasonably request photographs, descriptions, product labels, installation information, or an opportunity to inspect the Goods so that the reported issue can be established. Any request will be proportionate and will not prevent you from exercising a statutory right that is available to you.
54. Where repair or replacement is the applicable remedy, it will be carried out within a reasonable time, without significant inconvenience to you and at our necessary cost, as required by law.
55. If you validly exercise a statutory right to reject Goods, we will bear the reasonable costs of returning or collecting the rejected Goods where required by law. We may agree suitable collection, dismantling or packaging arrangements with you depending on the Goods and circumstances.
56. Please contact us before returning Goods so that the correct return or collection method can be agreed and unnecessary costs or damage can be avoided. This request does not restrict any statutory rights.
57. Statutory remedies for faulty Goods do not cover damage caused after delivery by misuse, accidental damage, overloading, unauthorised alteration, or incorrect assembly or installation not carried out by us or under our responsibility. This is subject to the circumstances and does not affect any rights you may have against another responsible party.

Withdrawal, Returns and Cancellation

58. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
59. This is a distance contract(as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    1. goods that are made to your specifications, bespoke or are clearly personalised;
    2. goods which are liable to deteriorate or expire rapidly.
    3. sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
    4. used, soiled, damaged or bespoke mattresses not in its original hygiene packaging due to hygiene packaging & cross-contamination
60. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to Cancel

61. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
62. You may inspect goods as you reasonably would in a shop. We may reduce your refund where they have been used, damaged, handled excessively or returned incomplete.
63. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
64. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
65. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website wallbeds.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
66. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation in the Cancellation Period

67. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods Supplied

68. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of Reimbursement

69. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we receive back from you any Goods supplied, or
    2. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
70. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
71. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

72. If you have received Goods under a Contract that you cancel under the statutory change-of-mind cancellation right, you must send them back or hand them over to us without undue delay and in any event within 14 days after you tell us of your decision to cancel. Unless we agree a collection, returns should be sent to: Hideaway Beds Ltd, Unit 9, Network Centre, Coach Crescent, Shireoaks, Worksop, Nottinghamshire, S81 8AD. You are responsible for the direct cost of returning change-of-mind Goods where the law permits this and you were informed of that responsibility. Goods should be returned complete and securely packaged to reduce the risk of transit damage.
73. The change-of-mind return cost provisions above do not apply where the law requires us to bear the cost, including where you validly reject non-conforming Goods and we are responsible for reasonable return or collection costs.
74. For the purposes of these Cancellation Rights, these words have the following meanings:
    1. distance contractmeans a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    2. sales contractmeans a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Key Mattress Return Exclusions & Conditions

75. Mattress returns are subject to the same statutory cancellation rules as other Goods. Opening packaging does not automatically remove statutory cancellation rights unless the statutory exception for sealed Goods which are not suitable for return due to health protection or hygiene reasons applies. For any voluntary change-of-mind return policy we offer in addition to statutory rights, we may require a mattress to be unused, unsoiled, undamaged and in its original hygiene packaging. Bespoke or custom-size mattresses made to your specifications are not subject to the statutory change-of-mind cancellation right. None of this affects your statutory rights if a mattress is faulty, damaged, incorrectly supplied or not as described.

Bespoke & Personalised Orders Return Exclusions & Conditions

76. Unsealed or Opened Packaging: Cancellation rights:
    1. The statutory right to cancel does not apply to goods made to your specifications or clearly personalised for you, including bespoke cabinets, finishes, colours, sizes or configurations produced specifically for your order.
    2. Once preparation or production of a bespoke order has begun, it cannot normally be cancelled. Any cancellation we agree to will be entirely at our discretion, and we reserve the right to deduct any reasonable costs already incurred, which may be up to the full value of the order.
    3. This policy applies to change-of-mind returns and does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.

Conformity and Guarantee

77. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation. 
78. Goods may be covered by a commercial warranty provided by the relevant manufacturer. 
79. Wall bed mechanisms are supplied with a five-year manufacturer’s warranty. Warranty periods for mattresses, furniture, frames and accessories vary and will be stated on the relevant product page or documentation.
80. We will assist with eligible claims and may refer photographs or other evidence to the manufacturer for technical assessment.
81. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
82. It is not a failure to conform if the failure has its origin in your materials.
83. We will immediately, or within a reasonable time, give you the benefit of the guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.
84. We may request photographs, further information, an inspection or the return of an affected component.
85. Where a claim is made under a manufacturer’s warranty, the warranty provider will assess it under the applicable warranty terms.
86. Manufacturer’s warranties are additional to your statutory rights. Your statutory rights remain against Hideaway Beds Ltd as the retailer.
87. Warranty Exclusions

    Manufacturer’s warranties generally cover confirmed defects in materials or workmanship. They do not normally cover:

    1. fair wear and tear.
    2. accidental damage, misuse, neglect or overloading.
    3. incorrect assembly or installation.
    4. unauthorised alterations or repairs; or
    5. failure to follow the supplied instructions.

Circumstances Beyond the Control of Either Party

88. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

Privacy

89. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
90. These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy (https://www.wallbeds.co.uk/about-us/privacy-policy/) and Cookies Policy (https://www.wallbeds.co.uk/about-us/privacy-policy/).
91. For the purposes of these Terms and Conditions:
    1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
    2. ‘GDPR’ means the UK General Data Protection Regulation.
    3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
92. We are a Data Controller of the Personal Data we Process in providing Goods to you.
93. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    2. we will only Process Personal Data for the purposes identified;
    3. we will respect your rights in relation to your Personal Data; and
    4. we will implement technical and organisational measures to ensure your Personal Data is secure.
94. For any enquiries or complaints regarding data privacy, you can e-mail: info@wallbeds.co.uk.

Excluding Liability

Our Liability To Consumers

95. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
96. The Supplier is not responsible for losses that were not reasonably foreseeable when the contract was formed.
97. Consumer Goods are supplied for private and domestic use. The Supplier is not responsible for business losses arising from their commercial use, including loss of profit, revenue, contracts, anticipated savings, goodwill, reputation or business interruption.

Installation & Use

98. The Goods must be assembled, installed, maintained and used in accordance with the supplied instructions, warnings and safety information.

    To the extent permitted by law, the Supplier, its employees, officers, shareholders or agents, shall under no circumstances whatsoever is not responsible for loss, damage or injury caused by:

    1. incorrect or unsafe assembly or installation.
    2. failure to follow the supplied instructions or warnings.
    3. failure to use a competent or suitably qualified professional where required.
    4. installation onto an unsuitable wall, floor or structure.
    5. misuse, neglect, accidental damage, overloading, or unauthorised alteration; or 
    6. work carried out by an independent installer appointed directly by the customer.
99. Unless confirmed otherwise in writing, an installer appointed directly by the customer acts independently and is not our employee, agent or subcontractor.
100. These exclusions apply only to the extent that the loss, damage or injury was caused by the circumstances above. They do not exclude liability for defective goods, our negligence, breach of contract or anything else that cannot legally be excluded.

Changes To These Terms

101. We may update these terms from time to time. The version applying to your purchase will normally be the version provided or available when your order was accepted.
102. Later changes will not retrospectively affect an accepted order unless required by law or agreed with you.
103. We recommend retaining the copy available when your order is placed.

Governing Law, Jurisdiction and Complaints

104. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
105. Disputes can be submitted to the jurisdiction of the courts of England and Walesor, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
106. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs, it is really important to let our staff know that you are unhappy and to give them the chance to put things right. Don’t be afraid to speak to the staff involved – she or he might be able to sort out the problem straightaway. If the dispute cannot be resolved, you be will provided with a formal complaints for you to complete and return in order to initiate the formal complaints process. Receipt of the complaint form will be acknowledged through letter indicating the tentative time within which corrective actions are likely to be taken. We will aim to respond with an appropriate solution within 5 days..

Cancellation Form

Complete and return this form only if you wish to cancel the Contract under a statutory cancellation right. You may instead send any other clear statement of cancellation.

To: Hideaway Beds Ltd, Unit 1A, Bluewater Estate, Bell Close, Newnham Industrial Estate, Plympton, Plymouth, Devon, England, PL7 4JH 

 Email: info@wallbeds.co.uk 
 Tel: 01752 511111 

  I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods, Ordered on [*]/received on [*]______________________(date received) 

  Name of consumer(s): 

  Address of consumer(s): 

Signature of consumer(s) (only if this form is notified on paper)

Date

  [*] Delete as appropriate.