Delivery Information

We aim to make delivery of your Hideaway Bed as straightforward and stress-free as possible. Delivery arrangements vary depending on the type of product ordered, and full details are outlined below.

Once your order has been placed, our team will personally contact you to discuss your delivery and confirm any access requirements in advance, helping ensure a smooth and well-planned delivery experience.

Logistics Contact Details

Logistics Team
📞 01752 545890
✉ info@wallbeds.co.uk

Our team will be happy to assist with any delivery queries or special requirements.

Delivery Overview

Delivery methods vary depending on the product type:

Wall Bed Mechanisms & Mattresses
Complete Wall Bed Systems (including cabinetry)

Wall Bed Mechanisms & Mattresses

Free delivery is available to most Mainland UK addresses for retail customers.

Deliveries to the following locations may require a quotation:

Northern Ireland
Scotland north of Glasgow / Edinburgh
Channel Islands
Isle of Man and other UK islands

Trade delivery pricing is available on request.

Delivery Method

These items are delivered via national courier services and are typically doorstep delivery only, as couriers are not permitted to enter the property.

Complete Wall Bed Systems (Including Cabinets)

Complete wall bed systems can be collected or delivered using our specialist two-person White Glove delivery service.

As complete wall bed systems are large, precision furniture items, specialist two-person delivery ensures safe handling and careful placement within your home.

This service includes:

Delivery to a room of your choice
Handling of large and heavy components
Verification of delivered box quantities
Visual inspection of packaging condition on arrival

Deliveries are available throughout Mainland UK.

As certain panels and components can be large, we recommend checking that there is adequate access within your property, including doorways, staircases, and access routes, prior to delivery.

Detailed product and panel dimensions are available within the Dimensions section of each product page and within each technical guide to help you confirm suitability in advance.

Please note: Delivery teams can normally deliver goods to rooms up to the second floor. For deliveries above this level, access via an appropriately sized lift is required. If your property requires delivery to a higher floor, please contact our team before purchasing so we can help confirm suitable arrangements.

Products manufactured in non-standard sizes or bespoke finishes are treated as made-to-order items under Consumer Contracts Regulations.

Delivery Timescales

Stocked Mechanisms, Mattresses & Spares

Same or next working day dispatch
Next working day mainland UK delivery
Deliveries Monday–Friday (excluding bank holidays)

Customers are contacted after ordering to arrange a suitable delivery date where required.

Complete Wall Bed Systems (In Stock)

Typical delivery timeframe: 1–2 weeks

Our sales team will contact you following your order to confirm delivery arrangements and access details.

Made-to-Order & Custom Products

Orders including custom finishes, fabrics, sofas, or headboards are manufactured to order.

Estimated delivery timeframe: 12–16 weeks.

While we always aim to meet projected delivery dates, external supply chain factors may occasionally impact lead times. If your order is time-sensitive, please contact us before placing your order so we can advise accordingly.

Products on backorder

If a product is showing as “available on backorder” please contact a member of our sales team who can provide an estimated lead time.

Flexible Delivery Scheduling

We appreciate that customers are not always ready to receive delivery immediately.

If required, we can securely hold your order until you are ready. Placing an order allocates stock to you until dispatch is arranged.

Delivery Costs

Free delivery is available on most retail orders over £700 within Mainland UK.

Some remote postcode areas may attract a delivery surcharge, including:

IV • KW • PA • PH

Please contact us if you would like confirmation prior to ordering.

How Your Order Will Arrive

Complete Wall Bed Systems

Delivered by our White Glove team directly into your chosen room (subject to access conditions).

Mechanisms, Mattresses & Spares

Delivered via courier to your door.

To help ensure installation proceeds smoothly, we recommend confirming the number of delivered boxes and checking packaging for any visible damage before assembly or disposal of packaging materials.

If you notice any damage or believe items may be missing, please contact our team as soon as possible so we can resolve this promptly.

International & Non-Mainland Deliveries

We are currently unable to ship complete furniture systems outside Mainland UK.

Customers outside Mainland UK may arrange their own courier collection for wall bed mechanisms. We are happy to provide package dimensions, weights, and collection details where required.

Once goods leave our premises, responsibility transfers to the appointed courier.

Our manufacturing partners operate global distribution networks. For customers located outside the UK, we can often introduce you to a local authorised distributor, helping reduce shipping costs while ensuring efficient supply and support within your region.

VAT

All prices shown include VAT.

Customers purchasing from VAT-exempt locations should contact our sales team for assistance prior to ordering.

After Delivery Support

Our support doesn’t end at delivery — if you have any questions or require assistance afterwards, our team will be happy to help.

We remain available to provide advice, guidance, or technical assistance to ensure everything proceeds smoothly following delivery.

Delivery Terms & Conditions

Please refer to our Terms & Conditions page for full delivery information.