Terms of Service

Our Terms and Conditions comply with UK legislation and are designed to ensure that all our customers can buy with confidence from Hideaway Beds. As such, any disputes shall be adjudicated according to the laws of England and Wales. We maintain that, by confirming your order, you unreservedly accept our conditions of sale.


When you place an order to purchase a product from hideaway.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.


Hideaway Beds will try to deliver the goods as arranged with you. The delivery dates are given as accurately as possible, but cannot be guaranteed. We aim to deliver all orders placed via the website within 7 working days. Hideaway Beds cannot accept responsibility for being unable to deliver or for late, mistimed deliveries or for any costs incurred. You are not entitled to claim damages or cancel the order if we are unable to deliver on the pre-arranged dates. If we deliver to a business or home address at your request, you are agreeing that anyone situated at such address has your written authority to accept goods on your behalf and where needed, assist unloading of goods. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.


These terms apply to products ordered via our website, email and over the phone under Consumer Contracts Regulations 2013 Cancellation Rights:
If for any reason, you wish to do so, you have the right to cancel any order you have placed (other than custom ordered goods made to your specification or mattresses & bedding for hygiene reasons). You may cancel an order at any point from placing the order up to 14 calendar days from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013. We reserve our right to recover the cost of collection, which would be deducted from the refund amount. Your goods must be complete, unused and in ‘as new’ condition (e.g., if you have opened the packaging to examine the product you must have done so without damaging or marking the goods in any way). Goods should be returned with the original packing and accessories. Buyers are responsible for any postage or courier charges. Goods will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged.
If you would like to cancel & return your goods, please send an email with your name, address, details of the order you wish to cancel and your contact details to info@wallbeds.co.uk or call us on (01752) 511111. Goods returned/collected in unsatisfactory condition will be charged accordingly (up to the full invoice value).
If you are returning goods under Consumer Contracts Regulations 2013 Cancellation Rights, we must be able to resell them. That means that goods shouldn’t be damaged in any way. If we don’t think the goods are in a good enough condition to resell, we may refuse to give you a refund.


Hideaway Beds Ltd warrants to the purchaser that all parts, including wall beds, mattresses, furniture & accessories are free of defects on materials and workmanship for a period of one year from the date of purchase, which covers the cost of parts and labour for faulty manufacture. In addition, Hideaway mechanisms come complete with a 5 year warranty. These promises do not apply to faults caused by accident, neglect or misuse. We may replace or repair the faulty goods at our discretion.


It is your responsibility to check your consignment, and if any incorrect or damaged goods are supplied or items are missing, you must notify us within 24 hours of delivery and furthermore give notice in writing to the company within 7 working days after the date of delivery/collection. The goods may be returned for either refund in full, or replacement. Failure to do so will mean that the Goods shall be deemed to have been delivered/collected undamaged and in accordance with the delivery documents. After this period, a charge for replacements may be made if required. Faulty goods must be returned and inspected before replacements are dispatched.


While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.
This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Your statutory rights as a consumer are not affected. Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice. Errors and omissions accepted Hideaway Beds Ltd Feb 2013.